Solutions · Phone systems

Move your phone system to the cloud with GoTo Connect

Your traditional office phone system is expensive, hard to scale, and doesn't work for remote teams. GoTo Connect replaces it with a cloud-based platform that handles call routing, AI receptionists, and team communications — all over the internet. We set it up, configure the smart routing, train your team, and keep it running.

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GoTo Connect Phone System

What GoTo Connect handles

GoTo Connect is a complete business communications platform. Rather than juggling a phone system, video meetings, and messaging separately, everything runs on one platform — and integrates with your existing tools.

Business phone system (VoIP)

Ditch expensive on-premise equipment. Every team member gets a phone number and softphone app that works anywhere with internet.

Call queues & routing

Route incoming calls to the right team. Callers wait in a queue while staff on call receive notifications — no missed calls.

Time-based conditional routing

During business hours → route to sales. After hours → voicemail or AI receptionist. Holidays → custom message. Automatic.

AI receptionist

Voice AI that answers calls, responds to common questions, and routes callers to the right extension. Uses your knowledge base to answer FAQs.

Team messaging & SMS

Internal chat for team coordination. SMS gateway for customer outreach. All inside the same platform as your phone system.

CRM integrations & analytics

Link calls to Salesforce or HubSpot contacts. Track call duration, recordings, and queue wait times for performance insights.

What we handle during implementation

Launching GoTo Connect requires more than just turning it on. These are the components that make it work for your team from day one.

Account setup & user provisioning: Create accounts for each team member, assign extensions, and configure softphone/mobile app access.
Call queue configuration: Set up inbound queues for sales, support, or departments. Define queue members, ring strategy (simultaneous, sequential), and escalation rules.
Time-based routing rules: Configure business hours routing, after-hours voicemail or AI receptionist, and holiday schedules.
AI receptionist setup & training: Record your greeting, build a knowledge base with company info and FAQs, and train the AI to handle common questions and routing requests.
Knowledge base creation: Gather company documents, FAQs, service offerings, and policies. Structure them so the AI receptionist can answer caller questions accurately.
CRM & integration configuration: Link GoTo Connect to Salesforce, HubSpot, or other platforms. Ensure calls log automatically to customer records.
Staff onboarding & training: Create training documents covering call answering, transfers, voicemail, queue login/logout, and mobile app use. Conduct live training sessions.
Call recording & analytics setup: Configure recording policies, retention, and access. Set up dashboards so managers can monitor queue performance and call metrics.

Common GoTo Connect setup mistakes we prevent

Poorly trained AI receptionist

An AI receptionist without a proper knowledge base frustrates callers by giving wrong answers or routing calls incorrectly. We build a complete knowledge base so it answers confidently.

Queue overflow & missed calls

Queues set too small or escalation paths not configured lead to calls timing out or hitting dead ends. We test routing under load and configure fallbacks.

Untrained staff

Team members unfamiliar with the system miss calls, forget to log in, or don't know how to transfer. Training and written guides are essential for adoption.

Holiday & after-hours chaos

Forgetting to update routing for holidays or closing early leaves callers hanging. We set up automated schedules so routing changes happen without manual intervention.

How TechQuery fits into your phone system

We don't just turn on GoTo Connect and leave. We audit your current call workflow, design a routing strategy that matches your business, configure queues and automation, build the AI receptionist knowledge base, train your team, and stay on call for issues.

GoTo Connect is powerful but requires careful setup. TechQuery specializes in taking that complexity off your plate — from initial design through staff training through ongoing optimization.

Ready to move your phone system to the cloud?

TechQuery handles the design, setup, knowledge base, and training so your team can answer calls confidently on day one.

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Questions about the setup? Read more on the blog.